Shipping & PRE-ORDERS
US Domestic / International Shipping
Maison Krew is pleased to offer shipping to both domestic and international destinations, allowing customers worldwide to experience our exclusive collections. For US domestic orders, we strive to provide fast and reliable shipping options to ensure your items reach you in a timely manner. Additionally, we offer international shipping to bring Maison Krew's luxury streetwear to customers around the globe. Please note that international orders may be subject to customs fees and import duties upon arrival in your country. Customers are responsible for any additional charges related to customs clearance, and Maison Krew is not liable for these fees. If you have any questions about shipping or need assistance with your order, please contact us at concierge@maisonkrew.com.
Pre-Orders
Be the first to secure the latest Maison Krew releases by pre-ordering your favorite pieces. Pre-orders allow you to reserve upcoming items before they are officially released, ensuring you never miss out on exclusive drops. Simply place your pre-order online, and we'll ship your items as soon as they become available. Please note that pre-ordered items may have longer processing times, and estimated shipping dates are provided for your convenience. If you have any questions about pre-orders or need assistance, feel free to reach out to us at concierge@maisonkrew.com.
Learn more about taxes on global orders
RETURNS
Initiating A Return
At Maison Krew, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy for eligible items.
To initiate a return, please ensure that the item is unworn, unwashed, and in its original condition with all tags attached. Returns must be requested within 14 days of receiving your order.
To begin the return process, please contact our customer service team at concierge@maisonkrew.com with your order number and reason for return. Once your return is approved, we will provide you with instructions on how to proceed.
Personalized or Final Sale Items
Please note that certain items, such as personalized or final sale items, are not eligible for return. Additionally, customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Processing Returns
Upon receipt of your returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will issue a refund to your original payment method, minus any applicable return shipping fees, within 7-10 business days.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. Your satisfaction is our top priority at Maison Krew